SHIPPING, RETURNS AND REFUND POLICY

1. Introduction

Welcome to Anature Hair. This policy delineates the guidelines and procedures regarding shipping, returns, and refunds applicable to purchases made through our website, www.Anaturehair.com. We are committed to providing an exemplary service that ensures satisfaction and trust. Please read the following policy carefully to understand our practices and your options.

2. Shipping Policy

2.1 Product Availability

At Anature Hair, we are committed to offering a seamless shopping experience, which begins with ensuring product availability. Our inventory management system ensures that our products are readily available. In the rare case an item is unavailable at the time of your order, we will notify you promptly and initiate a full refund through the original payment method.

2.2 Delivery Locations

We primarily deliver to addresses within the United States, fostering a broad reach to cater to our domestic customers. For our international customers, we are expanding our footprint and soon will be offering delivery options to various international locations. Please stay tuned for updates on our international shipping provisions.

2.3 Delivery Time

2.3.1 Estimated Delivery Time

Once your order is placed, we provide an estimated delivery time to keep you informed. These estimates are calculated from the time of shipping, not from the time the order is placed, serving as a guide to help you plan your purchase.

2.3.2 Delays

We endeavor to adhere to the delivery timelines strictly. However, unforeseen delays, beyond our control, may occur. In such instances, we will communicate the same to you along with an updated estimated delivery time, appreciating your patience and understanding.

2.4 Shipping Costs

Shipping costs are meticulously calculated based on the weight of your order and the chosen delivery method. You can determine the exact shipping costs by:

1. Adding the desired products to your cart.
2. Proceeding to the checkout page, where the shipping costs will be calculated and displayed before finalizing your order.

Occasionally, we offer promotions including free shipping, which will be applied at the payment page.

3. Returns Policy

3.1 Eligibility for Returns

3.1.1 Condition of Items

To qualify for a return, the items must remain unopened and unused, retaining the original seals and packaging. This ensures that we maintain the highest standards of hygiene and customer satisfaction.

3.1.2 Time Frame

You have up to 30 days from the delivery date to initiate a return, beyond which returns will not be accepted.

3.1.3 Return Authorization

Before initiating a return, kindly contact our customer service at Support@Anaturehair.com to receive a return authorization along with the requisite instructions to facilitate a smooth return process.

3.2 Return Shipping

3.2.1 Shipping Costs

Please note that customers are responsible for bearing the shipping costs associated with the returns. Regrettably, shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance to guarantee the safe and secure return of your items.

3.2.2 Packaging

We encourage you to use the original packaging materials to prevent any damage during transit, safeguarding the item's condition.

3.3 Processing of Returns

Upon receipt, our team undertakes a meticulous inspection of the returned items. You will be notified of the status of your return following this inspection, initiating the requisite procedures for a refund if the return is approved.

4. Refund Policy

4.1 General Information

Anature Hair endeavors to uphold a transparent and fair refund policy. Our objective is to process refunds expeditiously, thereby ensuring your satisfaction and maintaining your trust in our services.

4.2 Subscription Products

We offer subscription options for various products to facilitate uninterrupted enjoyment of our offerings. Please note the following regarding subscription product refunds:

4.2.1 Cancellation

You are free to cancel your subscription at any time. However, to avoid being charged for the next cycle, we urge customers to cancel subscriptions before the commencement of the new billing cycle.

4.2.2 Partial Subscription Periods

Refunds will not be provided for partially used subscription periods. If a subscription is cancelled midway through a billing cycle, refunds will not cover the time already utilized.

4.3 Chargebacks

In accordance with the client’s note, this policy will act as a reference point for addressing chargebacks. The policy outlines all necessary information to facilitate dispute resolutions with financial institutions.

4.3.1 Chargeback Procedures

Should a chargeback be initiated, we will furnish detailed documentation to the respective financial institution, demonstrating adherence to our stated policies and facilitating a smooth resolution process.

4.3.2 Refund Processing

Upon the approval of your return, we will initiate the refund process promptly. You will be notified via email regarding the approval or rejection of your refund. Following approval, a credit will automatically be applied to your original method of payment within a specified number of business days.

4.3.3 Refunds for Unopened Packages

We firmly stand by our commitment to customer satisfaction. As such, we offer refunds for unopened packages within the stipulated return period, ensuring a hassle-free refund process.

5. Contact Information

For any further queries or clarifications regarding our Shipping, Returns, and Refund Policy, feel free to reach out to us at Support@Anaturehair.com. Our customer service team is here to assist you with any concerns or questions you may have, promising a prompt and efficient response.

6. Compliance with Legal Obligations

Anature Hair operates with strict adherence to prevailing laws and regulations. Being based in Atlanta, Georgia, we prioritize compliance with relevant local and state laws to safeguard the interests of our customers and maintain the highest standards of operation.

7. Amendments to the Policy

Anature Hair reserves the right to modify this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage our customers to review this policy periodically to stay informed about our current practices and policies.